Direct Payment Support Service

Newcastle City Council
North East
Open procedure
1 May 2027 to 1 May 2030

Provides information and advice on direct payments, budgeting and support services; employment guidance covering payroll, tax, insurance, pensions and personal assistant recruitment; and safeguarding, DBS and workforce development support. Includes practical assistance to social care professionals on request and requires a permanent local base. Expected usage is 487 adults currently receiving direct payments, with 315 people having used the service in 2025/26.

See where to bid

Closes in 40 days· 15 December 2026

Estimated value: £662k; Buyer estimate
Published: 5 October 2026
Deadline: 15 December 2026; 40 days left
Contract length: 36 months; Ends 1 May 2030

What the contract covers

Service

Provision of advice, employment administration and safeguarding support for adults, children and carers managing social care direct payments.

Explain the benefits and responsibilities of direct payments to Service Users
Assist with budgeting and expenditure decisions
Provide information about the range of services that provide payroll, insurance and pensions and signpost direct payment users
Provide advice on becoming an employer
Support payroll, tax, insurance and pensions
Supply employment templates
Assist recruitment and selection of Personal Assistants
Operate a matching service where appropriate
Assist with all aspects of pension auto-enrolment
Promote safer employment by encouraging and facilitating the completion of enhanced DBS

Terms and requirements

Contract type: Service
Procedure: Open procedure
Initial term: 36 months
Contract dates: 1 May 2027 to 1 May 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 85000000

Services in this tender

Direct payment support, brokerage and support planningMain service£474k typicalDirect payment support service: advice, employment support, PA recruitment

Lifecycle

Published
5 October 2026
Deadline for bids40 days left
15 December 2026
Contract awardedUsually published within a few months
Contract starts
1 May 2027

The buyer

Newcastle City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

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Contact details

Email: Locked
Website: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3873907/direct-payment-support-service
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-0780d6
Last checked: 5 November 2026

Newcastle City Council. Direct Payment Support Service. Tender, 5 October 2026. BidSkim, https://bidskim.com/tender/3873907/direct-payment-support-service (accessed 5 November 2026).