Demand Responsive Transport Service - AWARD

Milton Keynes City Council
South East
1 April 2025 to 31 March 2027

Operation of a demand responsive transport service using a provider-supplied mobile app, web, and phone booking interface. The contract requires the supply of all vehicles and drivers for on-demand travel, operating on a minimum subsidy basis where the provider retains fare box income and assumes revenue risk. Service users are directed to commercial bus routes where viable.

Open the official notice

Awarded value: £5.4m; As published
Published: 8 April 2025
Awarded: 18 February 2025; ViaVan
Contract length: 24 months; Ends 31 March 2027

What the contract covers

Minimum subsidy contract

Provision of demand responsive transport services including vehicle operation, driver supply, and integrated booking software for public passenger travel.

Operate a Demand Responsive Transport service within the parameters laid out by the Council
Provide the software to run the Demand Responsive Transport service
Provide a mobile app, web interface and phone interface for customers to access the same system
Supply all vehicles and drivers

Terms and requirements

Contract type: Minimum subsidy contract
Initial term: 24 months
Contract dates: 1 April 2025 to 31 March 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 60112000, 63710000, 72268000, 60120000

Services in this contract

Demand-responsive transport operationMain service£533k typicalDRT operation with software, vehicles and drivers

Lifecycle

Published
8 April 2025
Contract awardedto ViaVan
18 February 2025
Contract starts
1 April 2025
Contract ends
31 March 2027

The buyer

Milton Keynes City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Demand responsive transport contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

ViaVan

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Similar demand responsive transport contracts and prices

15 demand responsive transport contracts were awarded in the South East in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/61121/demand-responsive-transport-service-award
Buyer reference: IT-480-653-2024-242 - AWARD
Open contracting ID: ocds-b5fd17-3120701e-b5ff-4de6-a54b-335d4a066151
Last checked: 5 November 2026

Milton Keynes City Council. Demand Responsive Transport Service - AWARD. Contract award, 8 April 2025. BidSkim, https://bidskim.com/tender/61121/demand-responsive-transport-service-award (accessed 5 November 2026).