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Contract awardedSoft services

Provision of Customer Services and Cleaning Services

Integrated delivery of customer service and cleaning operations across a diverse portfolio including head offices, transport interchanges, park and ride sites, and on-street infrastructure such as bus shelters. The service supports facilities with an annual footfall exceeding 17 million customers, requiring a collaborative approach between customer-facing and cleaning teams to maintain high presentation standards across South Yorkshire.

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Awarded value
£15m
As published
Published
29 September 2021
Awarded
25 March 2022
Bidvest Noonan
Contract length
60 months
Ends 31 March 2027

What the contract covers

Service contract

Provision of integrated customer service and facilities cleaning solutions for high-footfall public transport infrastructure and corporate office environments.

  • Proactive, highly flexible and customer-focused customer service across SYPTE sites
  • Cleaning services and facilities presentation across SYPTE sites
  • Integrated and collaborative operation of customer service and cleaning teams across head office, transport, interchange, park and ride, rail and on-street infrastructure sites

Terms and requirements

Contract type
Service contract
Initial term
60 months
Contract dates
1 April 2022 to 31 March 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
90910000, 79342300

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Bidvest Noonan
  3. Contract starts
  4. Contract ends
The buyer

South Yorkshire Mayoral Combined Authority

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
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Buys mostLocked
Contact details
Name
Locked
Email
Locked
Address
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See everything South Yorkshire Mayoral Combined Authority buys
The supplier

Bidvest Noonan

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
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Companies House number
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Main buyersLocked
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Cite this contract

Link
https://bidskim.com/tender/619575/provision-of-customer-services-and-cleaning-services
Buyer reference
4153
Last checked
5 November 2026

South Yorkshire Mayoral Combined Authority. Provision of Customer Services and Cleaning Services. Contract award, 29 September 2021. BidSkim, https://bidskim.com/tender/619575/provision-of-customer-services-and-cleaning-services (accessed 5 November 2026).