UserZoom - Remote Experience Testing Software and Services

NHS England
Yorkshire and the Humber
Selective procedure
30 June 2025 to 29 June 2026

Subscription to an unmoderated remote user research participant platform. The service enables the execution of remote experience testing, allowing for the collection of user feedback and behavioural data to inform digital service design and usability improvements.

Open the official notice

Awarded value: £130k; As published
Published: 4 July 2025
Awarded: 3 July 2025; UserTesting
Contract length: 12 months; Ends 29 June 2026

What the contract covers

Goods contract

Provision of remote user experience testing software and participant research tools to support digital product development and user research.

Terms and requirements

Contract type: Goods contract
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 30 June 2025 to 29 June 2026
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 48000000

Services in this contract

User research platformsMain service£100k typicalUserZoom unmoderated remote user research tool

Lifecycle

Published
4 July 2025
Contract awardedto UserTesting
3 July 2025
Contract starts
30 June 2025
Contract ends
29 June 2026

The buyer

NHS England

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

UserTesting

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/74642/userzoom-remote-experience-testing-software-and-services
Buyer reference: CF-3099400D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d
Last checked: 4 November 2026

NHS England. UserZoom - Remote Experience Testing Software and Services. Contract award, 4 July 2025. BidSkim, https://bidskim.com/tender/74642/userzoom-remote-experience-testing-software-and-services (accessed 4 November 2026).