ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Invest Northern Ireland
Northern Ireland
8 April 2025 to 8 April 2030

Development of a next-generation customer portal integrated with existing CRM and back-office systems. The project involves a phased delivery approach, including licensing, maintenance, and continuous upgrades. The solution must support complex digital customer engagement, data architecture, and secure timesheet processing, with performance monitored against strict service levels and potential for future functional expansion.

Open the official notice

Awarded value: £12.5m; As published
Published: 21 June 2023; Find a Tender
Awarded: 8 April 2025; Thornacre Engineering Ltd
Contract length: 60 months; Ends 8 April 2030

What the buyer is asking for

Development, integration, and ongoing maintenance of a secure, high-performance customer portal for digital engagement and back-office system connectivity.

Lifecycle

Publishedon Find a Tender
21 June 2023
Contract awardedto Thornacre Engineering Ltd
8 April 2025
Contract starts
8 April 2025
Contract ends
8 April 2030

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The buyer

Type: Other public body
Low-code platform contracts, 24 months: 1
Open low-code platform tenders: 0
Typical low-code platform contract: £12.5m

See everything Invest Northern Ireland buys →

How it compares

88× the typical low-code platform contract (£142k).

Cite this contract

Link: https://bidskim.com/tender/766222/id-5094524-dfe-invest-ni-replacement-customer-portal
Buyer reference: ID 5094524
Source: Find a Tender
Last checked: 12 October 2026

Invest Northern Ireland. ID 5094524 - DfE - Invest NI - Replacement Customer Portal. Contract award, 21 June 2023. BidSkim, https://bidskim.com/tender/766222/id-5094524-dfe-invest-ni-replacement-customer-portal (accessed 12 October 2026).