Residential Digital Front Door Platform

Lancashire County Council
North West
Open procedure
1 September 2025 to 28 February 2029

Implementation of a digital front door platform supporting multi-channel engagement including phone, social media, AI chat, and online forms. The solution must integrate automated telephone payment systems, provide real-time service request tracking, and ensure accessibility for users with additional needs. It requires seamless cross-authority signposting and multi-language support while maintaining high security standards for resident data.

Open the official notice

Awarded value: £4.3m; As published
Published: 11 April 2025; Find a Tender
Awarded: 1 September 2025; Netcall
Contract length: 42 months; Ends 28 February 2029

What the buyer is asking for

Provision of a digital front door platform to streamline resident and business interactions across multiple communication and payment channels.

Lifecycle

Publishedon Find a Tender
11 April 2025
Contract awardedto Netcall
1 September 2025
Contract starts
1 September 2025
Contract ends
28 February 2029

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The buyer

Type: Council
Low-code platform contracts, 24 months: 1
Open low-code platform tenders: 0
Typical low-code platform contract: £4.3m

See everything Lancashire County Council buys →

How it compares

30× the typical low-code platform contract (£142k).

Cite this contract

Link: https://bidskim.com/tender/320514/residential-digital-front-door-platform
Buyer reference: JB/ICT/LCC/25/1917
Open contracting ID: ocds-h6vhtk-0501f3
Source: Find a Tender
Last checked: 12 October 2026

Lancashire County Council. Residential Digital Front Door Platform. Contract award, 11 April 2025. BidSkim, https://bidskim.com/tender/320514/residential-digital-front-door-platform (accessed 12 October 2026).