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Contract awardedNHS complaints advocacy

HEA23095 Healthwatch Service for Worcestershire

Delivery of the local Healthwatch service, acting as an independent consumer champion to influence and challenge the provision of health and social care services. The service involves engaging with patients, carers, and service users to ensure their feedback is heard by commissioners and providers to drive best practice in local health and social care delivery.

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Awarded value
£3m
As published
Published
5 June 2024
Awarded
18 December 2024
Healthwatch Worcestershire
Contract length
36 months
Ends 31 March 2028

What the contract covers

Services contract

Provision of independent consumer advocacy and engagement services to represent the voices of patients and social care service users.

  • Provide the local Healthwatch service as an independent consumer champion for health and social care.
  • Give residents and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.
  • Work with patients, service users, carers and those entitled to access publicly funded health and social care services, and ensure their voice is heard by commissioners and providers of those services so that best practice is delivered in health and social care.

Terms and requirements

Contract type
Services contract
Initial term
36 months
Contract dates
1 April 2025 to 31 March 2028
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
85000000, 85140000, 85312310

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Healthwatch Worcestershire
  3. Contract starts
  4. Contract ends
The buyer

Worcestershire County Council

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
NHS complaints advocacy contracts, 24 months
Locked
Buys mostLocked
Contact details
Email
Locked
Address
Locked
See everything Worcestershire County Council buys
The supplier

Healthwatch Worcestershire

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
Locked
Main buyersLocked
See everything Healthwatch Worcestershire has won

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Cite this contract

Link
https://bidskim.com/tender/847518/hea23095-healthwatch-service-for-worcestershire
Buyer reference
WCC 00004064
Last checked
5 November 2026

Worcestershire County Council. HEA23095 Healthwatch Service for Worcestershire. Contract award, 5 June 2024. BidSkim, https://bidskim.com/tender/847518/hea23095-healthwatch-service-for-worcestershire (accessed 5 November 2026).