Healthwatch Coventry Service and Independent Health Complaints Advocacy Service

Coventry City Council
West Midlands
11 April 2025 to 11 April 2030

Delivery of the Healthwatch Coventry service alongside the Independent Health Complaints Advocacy Service (IHCAS). The provider must operate as a social enterprise, either through a hosted model or as a standalone community interest company, to meet statutory duties for health service representation and complaints advocacy.

Open the official notice

Awarded value: £533k; As published
Published: 11 July 2024
Awarded: 11 April 2025; Citizens Advice Mid Mercia
Contract length: 60 months; Ends 11 April 2030

What the contract covers

Single organisation providing both services

Provision of independent health advocacy and consumer representation services for local authority health and social care service users.

Deliver the Healthwatch Coventry Service
Provide the Independent Health Complaints Advocacy Service on behalf of Coventry City Council

Terms and requirements

Contract type: Single organisation providing both services
Contract dates: 11 April 2025 to 11 April 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85000000, 79720000, 85300000, 85312310

Services in this contract

Local Healthwatch servicesMain service£619k typicalLocal Healthwatch Coventry service
Independent advocacy for adults (IMCA, IMHA, Care Act, NHS complaints and community advocacy)£550k typicalIndependent Health Complaints Advocacy Service

Lifecycle

Published
11 July 2024
Contract awardedto Citizens Advice Mid Mercia
11 April 2025
Contract starts
11 April 2025
Contract ends
11 April 2030

The buyer

Coventry City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
NHS complaints advocacy contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Coventry City Council buys

The supplier

Citizens Advice Mid Mercia

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

See everything Citizens Advice Mid Mercia has won

Similar NHS complaints advocacy contracts and prices

21 NHS complaints advocacy contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/856526/healthwatch-coventry-service-and-independent-health-complaints-advocacy-service
Buyer reference: COV-17770
Last checked: 5 November 2026

Coventry City Council. Healthwatch Coventry Service and Independent Health Complaints Advocacy Service. Contract award, 11 July 2024. BidSkim, https://bidskim.com/tender/856526/healthwatch-coventry-service-and-independent-health-complaints-advocacy-service (accessed 5 November 2026).