Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales & West Housing Group
Wales
Open procedure

Delivery of out-of-hours call handling services for residents and contractors regarding responsive housing repairs, alongside remote monitoring of fire alarm equipment across housing stock. The service requires the provider to take appropriate action based on alarm triggers and repair requests to ensure property safety and maintenance continuity.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 21 October 2024
Awarded: 9 May 2025
Contract length: Not stated

What the contract covers

Services contract

Provision of out-of-hours telephony services and remote fire alarm monitoring for housing association responsive repair and safety operations.

Deliver out-of-hours telephony services for residents and contractors regarding responsive repair works to housing stock across Wales
Provide remote fire alarm equipment monitoring for WWHA housing stock and take appropriate action when necessary

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Certifications asked for: Information Commissioner’s Office Data Protection Register Registration, Telecare Services Association Membership
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79510000, 79512000, 79711000

Services in this contract

Out-of-hours, overflow and telephone answering servicesMain service£133k typicalOut-of-hours telephony for responsive repairs calls from residents and contractors
Alarm receiving centre monitoring£142k typicalRemote fire alarm equipment monitoring for housing stock

Lifecycle

Published
21 October 2024
Contract awarded
9 May 2025
Contract starts
Contract endsEnd date not published

The buyer

Wales & West Housing Group

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Alarm receiving centre contracts, 24 months: Locked

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Contact details

Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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Cite this contract

Link: https://bidskim.com/tender/882490/out-of-hours-ooh-telephony-services-and-remote-fire-alarm-equipment-monitoring
Buyer reference: OCT493075
Last checked: 4 November 2026

Wales & West Housing Group. Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring. Contract award, 21 October 2024. BidSkim, https://bidskim.com/tender/882490/out-of-hours-ooh-telephony-services-and-remote-fire-alarm-equipment-monitoring (accessed 4 November 2026).