Contract awardedSoft services

CW/RMH FRC Facilities Management - Soft Services

Chelsea and Westminster Hospital NHS Foundation Trust
London
14 April 2026 to 14 April 2031

Integrated soft facilities management services across multiple hospital sites, covering general management, healthcare cleaning, portering, patient and retail catering, linen and laundry, waste management, reception, helpdesk, security, window cleaning, pest control, and vehicle parking. The contract involves collaborative service model reviews and a strong focus on net zero and social value delivery.

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Awarded value: £315m; As published
Published: 4 November 2024
Awarded: 14 April 2026; ISS Facility Services
Contract length: 60 months; Ends 14 April 2031

What the contract covers

Soft facilities management services

Provision of comprehensive facilities management soft services, including cleaning, catering, portering, security, and waste management for large-scale healthcare environments.

General management
Healthcare cleaning services
Portering services
Patients catering services
Linen and laundry services
Retail catering operations
Waste management services
Reception at Chelsea & Westminster Hospital only
Helpdesk services
Security services

Terms and requirements

Contract type: Soft facilities management services
Contract dates: 14 April 2026 to 14 April 2031
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79993100, 90900000, 90911300, 90922000

Services in this contract

Multi-service soft FM contractMain service£3.1m typicalHospital soft FM bundle: cleaning, portering, catering, linen, waste, reception, security

Lifecycle

Published
4 November 2024
Contract awardedto ISS Facility Services
14 April 2026
Contract starts
14 April 2026
Contract ends
14 April 2031

The buyer

Chelsea and Westminster Hospital NHS Foundation Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Soft services contracts, 24 months: Locked

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Contact details

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Email: Locked
Address: Locked

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The supplier

ISS Facility Services

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

Contact details

Email: Locked
Phone: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/885877/cw-rmh-frc-facilities-management-soft-services
Buyer reference: C440980
Last checked: 5 November 2026

Chelsea and Westminster Hospital NHS Foundation Trust. CW/RMH FRC Facilities Management - Soft Services. Contract award, 4 November 2024. BidSkim, https://bidskim.com/tender/885877/cw-rmh-frc-facilities-management-soft-services (accessed 5 November 2026).