End User Services

London Borough of Croydon
London
16 March 2025 to 15 March 2030

The contract establishes a hybrid service model for ICT end user support, encompassing service desk operations, device management, and technical support. The scope focuses on delivering a modernised ICT service to improve organisational agility and efficiency over a 60-month term.

Open the official notice

Awarded value: £3.7m; As published
Published: 5 December 2024
Awarded: 13 November 2024; Littlefish
Contract length: 60 months; Ends 15 March 2030

What the contract covers

Services contract

Provision of managed IT end user services, including service desk management, device management, and technical support for public sector organisations.

Service Desk Management
Device Management
Technical Support

Terms and requirements

Contract type: Services contract
Initial term: 60 months
Contract dates: 16 March 2025 to 15 March 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

End-user computing servicesMain service£148k typicalOutsourced end user services: device management and technical support
Outsourced IT service desk£194k typicalOutsourced service desk management as named deliverable

Lifecycle

Published
5 December 2024
Contract awardedto Littlefish
13 November 2024
Contract starts
16 March 2025
Contract ends
15 March 2030

The buyer

London Borough of Croydon

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
End user computing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Littlefish

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/893857/end-user-services
Buyer reference: LBC/TN/188
Last checked: 5 November 2026

London Borough of Croydon. End User Services. Contract award, 5 December 2024. BidSkim, https://bidskim.com/tender/893857/end-user-services (accessed 5 November 2026).