Contract awardedFramework call-off

The Provision of Debt Management and Sheriff Officer Services

Glasgow City Council
Scotland
Open procedure
1 April 2025 to 1 April 2029

Multi-lot framework for debt recovery and enforcement services covering council tax, non-domestic rates, sundry debts, fixed penalties, and housing benefit overpayments. Services include investigation, liability confirmation, tracing absent owners, and execution of citation and diligence. The scope includes support for affiliated bodies and requires secure data handling, PCI DSS compliance, and specific sheriff officer commissions for the Glasgow and Strathkelvin sheriffdom.

Open the official notice

Awarded value: Not published
Published: 6 December 2024
Awarded: 1 April 2025
Contract length: 48 months; Ends 1 April 2029

What the contract covers

Framework lot

Provision of debt management, recovery, and sheriff officer enforcement services for local authority council tax, business rates, and sundry debts.

Collection of unpaid council tax
Tracing absent owners where appropriate
Investigate and initiate collection of council tax from customers with a history of non-payment
Confirm liability, recover and collect council tax
Collection and recovery of Non-Domestic Rates, Business Improvement Districts, civil penalties and the Visitor Levy
Collection and recovery services for customers liable to pay BIDS within the Glasgow City boundary
Collection of unpaid Accounts Receivable or sundry debts
Collection of unpaid invoices issued by council departments or affiliated bodies
Administration and collection of sundry charges and additional levies or fees administered by the council family
Investigate and initiate collection from debtors who have not fully paid a Penalty Charge Notice or Bus Lane Charge Notice

Lot	Estimated value	SMEs
Council Tax (First Placement)	Not stated	Not stated
Council Tax (First Placement)	Not stated	Not stated
Council Tax (Second Placement)	Not stated	Not stated
Council Tax (Second Placement)	Not stated	Not stated
Non-Domestic Rates	Not stated	Not stated
Non-Domestic Rates	Not stated	Not stated
Sundry Debt	Not stated	Not stated
Sundry Debt	Not stated	Not stated
Fixed Penalties	Not stated	Not stated
Fixed Penalties	Not stated	Not stated
Housing Benefit Overpayments	Not stated	Not stated
Housing Benefit Overpayments	Not stated	Not stated
Sheriff Officers (not connected to Lots 1 - 6)	Not stated	Not stated
Sheriff Officers (not connected to Lots 1 - 6)	Not stated	Not stated

Terms and requirements

Contract type: Framework lot
Procedure: Open procedure
Contract dates: 1 April 2025 to 1 April 2029
Certifications asked for: Payment Card Industry Data Security Standard (PCI DSS), Transport Layer Security 1:2 (TLS), Cyber Essentials, Cyber Essentials Plus, UK Credit Services Association, Financial Conduct Authority, Society of Messengers-at-Arms & Sheriff Officers
Lots: 14
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79940000

Services in this contract

Sheriff officer and diligence services (Scotland)Main service£135k typicalDebt management partner and sheriff officer collection and diligence for Glasgow City Council
Debt collection agency services£73k typicalSundry debt collection by debt management partner

Lifecycle

Published
6 December 2024
Contract awarded
1 April 2025
Contract starts
1 April 2025
Contract ends
1 April 2029

The buyer

Glasgow City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything Glasgow City Council buys

Cite this contract

Link: https://bidskim.com/tender/894327/the-provision-of-debt-management-and-sheriff-officer-services
Buyer reference: org-29
Last checked: 5 November 2026

Glasgow City Council. The Provision of Debt Management and Sheriff Officer Services. Contract award, 6 December 2024. BidSkim, https://bidskim.com/tender/894327/the-provision-of-debt-management-and-sheriff-officer-services (accessed 5 November 2026).