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Contract awardedNHS complaints advocacy

Healthwatch Suffolk Services

The contract involves the statutory delivery of Healthwatch services to empower citizens and communities in influencing and challenging local health and social care provision. The provider is responsible for engaging with the public to monitor service quality, address health inequalities, and provide feedback to influence local health strategies. The service operates under the Health and Social Care Act 2012 and the Local Government and Public Involvement in Health Act 2007, requiring ongoing community outreach and reporting functions.

Open the official notice (opens in a new tab)
Awarded value
£2m
As published
Published
18 October 2024
Awarded
16 April 2025
Healthwatch Suffolk CIC
Contract length
60 months
Ends 31 March 2030

What the contract covers

Service contract

Provision of statutory community engagement, advocacy, and health and social care monitoring services for local authority health and wellbeing oversight.

  • Statutory provision of Healthwatch Suffolk services in accordance with the Health and Social Care Act 2012, as amended in June 2022
  • Operate Local Healthwatch to empower citizens and communities in influencing and challenging the provision of health and social care services
  • Engage with the community to influence and monitor health and social care services

Terms and requirements

Contract type
Service contract
Procedure
Open procedure
Initial term
36 months
Extensions
24 months
Longest it can run
60 months
Contract dates
1 April 2025 to 31 March 2030
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
85000000, 85100000, 98000000, 85312310

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Healthwatch Suffolk CIC
  3. Contract starts
  4. Contract ends
The buyer

Suffolk County Council

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
NHS complaints advocacy contracts, 24 months
Locked
Buys mostLocked
Contact details
Name
Locked
Email
Locked
Phone
Locked
Website
Locked
Address
Locked
See everything Suffolk County Council buys
The supplier

Healthwatch Suffolk CIC

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
Locked
Main buyersLocked
See everything Healthwatch Suffolk CIC has won

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Cite this contract

Link
https://bidskim.com/tender/89561/healthwatch-suffolk-services-award
Buyer reference
CD1432
Open contracting ID
ocds-b5fd17-480e49dc-39aa-4294-8f6a-5bfd21f955ad
Last checked
5 November 2026

Suffolk County Council. Healthwatch Suffolk Services. Contract award, 18 October 2024. BidSkim, https://bidskim.com/tender/89561/healthwatch-suffolk-services-award (accessed 5 November 2026).