Demand Responsive Transport Service

Milton Keynes City Council
South East
1 April 2025 to 31 March 2027

Operation of a demand responsive transport service using a mobile app, web, and phone interface for on-demand booking. The provider must supply all vehicles and drivers, operating under a minimum subsidy model where the provider retains fare box income and assumes revenue risk. Service design includes directing users to commercial bus routes where viable.

Open the official notice

Awarded value: £5.4m; As published
Published: 4 April 2025
Awarded: 25 February 2025; Via
Contract length: 24 months; Ends 31 March 2027

What the contract covers

Further competition under a DPS

Provision of demand responsive transport services including vehicle operation, driver supply, and integrated mobile app booking software for public passengers.

Operation and the software to run a Demand Responsive Transport service within the parameters laid out by the Council

Terms and requirements

Contract type: Further competition under a DPS
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 1 April 2025 to 31 March 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 60112000, 72268000, 72260000, 60120000

Services in this contract

Demand-responsive transport operationMain service£533k typicalOperation and software for a demand responsive transport service

Lifecycle

Published
4 April 2025
Contract awardedto Via
25 February 2025
Contract starts
1 April 2025
Contract ends
31 March 2027

The buyer

Milton Keynes City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Demand responsive transport contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Address: Locked

See everything Milton Keynes City Council buys

The supplier

Via

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked

Main buyers

See everything Via has won

Similar demand responsive transport contracts and prices

15 demand responsive transport contracts were awarded in the South East in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/928279/demand-responsive-transport-service
Buyer reference: 2024-242
Last checked: 5 November 2026

Milton Keynes City Council. Demand Responsive Transport Service. Contract award, 4 April 2025. BidSkim, https://bidskim.com/tender/928279/demand-responsive-transport-service (accessed 5 November 2026).