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Contract awardedNHS complaints advocacy

Healthwatch Norfolk

Delivery of Healthwatch services focused on gathering public feedback and engaging with marginalised or vulnerable groups to influence health and social care service design. The provider must develop and implement targeted engagement strategies tailored to specific community needs, ensuring diverse voices are represented in local health policy and service delivery improvements.

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Awarded value
£2.2m
As published
Published
16 June 2025
Awarded
20 August 2025
Healthwatch Norfolk
Contract length
24 months
Ends 30 September 2027

What the contract covers

Healthwatch services contract

Provision of independent health and social care advocacy and community engagement services for local authority health and wellbeing initiatives.

  • Serve as the independent consumer champion for health, social care and wellbeing in Norfolk.
  • Represent the diverse communities receiving health and social care across the county.
  • Provide intelligence and evidence from people's views and experiences to influence service development and improvement.
  • Engage with a wide range of communities, including marginalised and vulnerable groups, and develop targeted engagement strategies tailored to the specific needs and characteristics of different groups.

Terms and requirements

Contract type
Healthwatch services contract
Procedure
Open procedure
Initial term
24 months
Extensions
36 months + 24 months
Longest it can run
84 months
Contract dates
1 October 2025 to 30 September 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Category
Services
CPV codes
85000000, 85323000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Healthwatch Norfolk
  3. Contract starts
  4. Contract ends
The buyer

Norfolk County Council

Type
Locked
Contracts, 24 months
Locked
Recorded value
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Typical contract
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NHS complaints advocacy contracts, 24 months
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Buys mostLocked
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Email
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Address
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See everything Norfolk County Council buys
The supplier

Healthwatch Norfolk

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Size
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Main buyersLocked
Contact details
Email
Locked
Website
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Cite this contract

Link
https://bidskim.com/tender/960269/healthwatch-norfolk
Buyer reference
NCCT43080
Open contracting ID
ocds-h6vhtk-054dc3
Last checked
5 November 2026

Norfolk County Council. Healthwatch Norfolk. Contract award, 16 June 2025. BidSkim, https://bidskim.com/tender/960269/healthwatch-norfolk (accessed 5 November 2026).