Crown Support and Maintenance

Northumbria Police
North East

Renewal of support and maintenance services for an existing duty management software solution. The contract ensures continued technical assistance, system updates, and operational stability for the incumbent software platform.

Open the official notice

Awarded value: £180k; As published
Published: 27 June 2025
Awarded: 20 June 2025; Softcat
Contract length: Not stated

What the contract covers

Services contract

Provision of ongoing software support and maintenance services for enterprise duty management systems used by public sector organisations.

Terms and requirements

Contract type: Services contract
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000, 48000000

Services in this contract

Emergency services duty management, availability and responder alertingMain service£152k typicalSupport and maintenance renewal for police duty management system

Lifecycle

Published
27 June 2025
Contract awardedto Softcat
20 June 2025
Contract starts
Contract endsEnd date not published

The buyer

Northumbria Police

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Duty management software contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Northumbria Police buys

The supplier

Softcat

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

See everything Softcat has won

Similar duty management software contracts and prices

39 duty management software contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/964803/crown-support-and-maintenance
Buyer reference: NP0468
Last checked: 5 November 2026

Northumbria Police. Crown Support and Maintenance. Contract award, 27 June 2025. BidSkim, https://bidskim.com/tender/964803/crown-support-and-maintenance (accessed 5 November 2026).