EMu Support and Maintenance 5-year agreement

Royal Armouries
Yorkshire and the Humber
1 July 2025 to 30 June 2030

Provision of technical support, software updates, and proactive maintenance for the EMu system. Services include database performance monitoring, issue resolution via service desk, and coordination of server updates to ensure system stability and security. The contract requires adherence to defined service level agreements for remote support via telephone, Microsoft Teams, and the Hornbill portal.

Open the official notice

Awarded value: £60k; As published
Published: 30 June 2025
Awarded: 30 June 2025; Axiell
Contract length: 60 months; Ends 30 June 2030

What the contract covers

Provision of ongoing software support, maintenance, and system upgrade services for the EMu collections management database platform.

Terms and requirements

Initial term: 60 months
Contract dates: 1 July 2025 to 30 June 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 71356300, 72253000, 92500000

Services in this contract

Museum and archive collection managementMain service£46k typicalEMu collections system support and maintenance, 5 years

Lifecycle

Published
30 June 2025
Contract awardedto Axiell
30 June 2025
Contract starts
1 July 2025
Contract ends
30 June 2030

The buyer

Royal Armouries

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The supplier

Axiell

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Cite this contract

Link: https://bidskim.com/tender/965415/emu-support-and-maintenance-5-year-agreement
Buyer reference: A-0011
Open contracting ID: ocds-h6vhtk-05564b
Last checked: 5 November 2026

Royal Armouries. EMu Support and Maintenance 5-year agreement. Contract award, 30 June 2025. BidSkim, https://bidskim.com/tender/965415/emu-support-and-maintenance-5-year-agreement (accessed 5 November 2026).