HMCTS User-Centred Design Services

Ministry of Justice
North East
Selective procedure
30 June 2025 to 29 June 2027

Provision of a managed service to deliver high-quality user-centred design outputs across multiple digital workstreams. The scope encompasses service design, interaction design, content design, and user research activities to support digital transformation initiatives. The service is delivered as a managed engagement, requiring integration with existing project teams and adherence to government digital service standards.

Open the official notice

Awarded value: £7.5m; As published
Published: 21 August 2025; Contracts Finder
Awarded: 23 July 2025; Engine Partners
Contract length: 24 months; Ends 29 June 2027

What the buyer is asking for

Provision of managed user-centred design services including service design, interaction design, content design, and specialist user research consultancy.

Category: Software programming and consultancy services

Lifecycle

Publishedon Contracts Finder
21 August 2025
Contract awardedto Engine Partners
23 July 2025
Contract starts
30 June 2025
Contract ends
29 June 2027

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See the service design market: prices, buyers and who wins →

The buyer

Type: Other public body
Service design contracts, 24 months: 2
Open service design tenders: 0
Typical service design contract: £4m

See everything Ministry of Justice buys →

How it compares

94× the typical service design contract (£80k).

Cite this contract

Link: https://bidskim.com/tender/207815/hmcts-user-centred-design-services
Buyer reference: tender_468517/1504357
Open contracting ID: ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2
Source: Contracts Finder
Last checked: 12 October 2026

Ministry of Justice. HMCTS User-Centred Design Services. Contract award, 21 August 2025. BidSkim, https://bidskim.com/tender/207815/hmcts-user-centred-design-services (accessed 12 October 2026).