Customer Engagement Software

whg
1 April 2025 to 31 March 2028

Implementation and licensing of customer engagement software to facilitate automated tenant communications and digital outreach. The contract covers a three-year term for software access and associated support services, enabling the organisation to manage and streamline interactions with their customer base through a centralised digital platform.

Open the official notice

Awarded value: £411k; As published
Published: 14 May 2025; Contracts Finder
Awarded: 28 March 2025; Voicescape
Contract length: 36 months; Ends 31 March 2028

What the buyer is asking for

Provision of customer engagement software solutions to support automated communication and digital interaction services for housing association operations.

Category: Software package and information systems

Lifecycle

Publishedon Contracts Finder
14 May 2025
Contract awardedto Voicescape
28 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2028

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The buyer

Type: Housing association
Rent arrears software contracts, 24 months: 1
Open rent arrears software tenders: 0
Typical rent arrears software contract: £411k

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How it compares

1.9× the typical rent arrears software contract (£218k).

Cite this contract

Link: https://bidskim.com/tender/291711/customer-engagement-software
Buyer reference: WALLSLIVE-DN774696-63281076
Open contracting ID: ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d
Source: Contracts Finder
Last checked: 12 October 2026

whg. Customer Engagement Software. Contract award, 14 May 2025. BidSkim, https://bidskim.com/tender/291711/customer-engagement-software (accessed 12 October 2026).