Income Management System

Gentoo Group
North East

Implementation and licensing of an income management system designed to manage arrears and automate tenant engagement. The scope includes the initial system configuration, go-live support, and ongoing software licensing to facilitate efficient debt recovery and income tracking within a housing management environment.

Open the official notice

Awarded value: £425k; As published
Published: 9 December 2024; Find a Tender
Awarded: 8 November 2024; Voicescape
Contract length: Not stated

What the buyer is asking for

Provision of a cloud-based income management and arrears recovery software solution to support automated tenant communication and debt collection processes.

Lifecycle

Publishedon Find a Tender
9 December 2024
Contract awardedto Voicescape
8 November 2024
Contract starts
Contract endsEnd date not published

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See the rent arrears software market: prices, buyers and who wins →

The buyer

Type: Housing association
Rent arrears software contracts, 24 months: 1
Open rent arrears software tenders: 0
Typical rent arrears software contract: £425k

See everything Gentoo Group buys →

How it compares

1.9× the typical rent arrears software contract (£218k).

Cite this contract

Link: https://bidskim.com/tender/894863/income-management-system
Buyer reference: REQ 664
Source: Find a Tender
Last checked: 12 October 2026

Gentoo Group. Income Management System. Contract award, 9 December 2024. BidSkim, https://bidskim.com/tender/894863/income-management-system (accessed 12 October 2026).