Income Analytics and Automated Customer Engagement Services

Thirteen Housing Group Limited
North East
Selective procedure
1 April 2027 to 31 March 2031

48-month renewal for Voicescape software modules focused on income analytics and automated customer engagement, delivered via a call-off from a framework agreement.

Open the official notice

Awarded value: £1.2m; As published
Published: 4 September 2026; Contracts Finder
Awarded: 3 August 2026; Voicescape
Contract length: 48 months; Ends 31 March 2031

What the buyer is asking for

Provision of income analytics software and automated customer engagement modules for social housing management.

Category: Industry specific software package

Lifecycle

Publishedon Contracts Finder
4 September 2026
Contract awardedto Voicescape
3 August 2026
Contract starts
1 April 2027
Contract ends
31 March 2031

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See the rent arrears software market: prices, buyers and who wins →

The buyer

Type: Housing association
Rent arrears software contracts, 24 months: 1
Open rent arrears software tenders: 0
Typical rent arrears software contract: £1.2m

See everything Thirteen Housing Group Limited buys →

How it compares

5.4× the typical rent arrears software contract (£218k).

Cite this contract

Link: https://bidskim.com/tender/3864406/income-analytics-and-automated-customer-engagement-services
Buyer reference: THIR 26 431
Open contracting ID: ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a
Source: Contracts Finder
Last checked: 12 October 2026

Thirteen Housing Group Limited. Income Analytics and Automated Customer Engagement Services. Contract award, 4 September 2026. BidSkim, https://bidskim.com/tender/3864406/income-analytics-and-automated-customer-engagement-services (accessed 12 October 2026).