Contract awardedFind a TenderGuest wifi

Icomera OBS

Northern Trains Limited
Yorkshire and the Humber
Direct award
30 May 2025 to 31 March 2027

Maintenance and support for on-train Wi-Fi systems across 260 rail units, including X6i routers and passenger access points. The service encompasses hardware overhauling and 24/7 back-office monitoring for critical systems including CCTV, EPOS, RCM, and PIS. The contractor must adhere to strict incident notification protocols for P1-P4 digital train incidents, ensuring rapid communication with the operator's on-call representatives and third-party system suppliers.

Open the official notice

Awarded value: £8.5m; As published
Published: 14 May 2025; Find a Tender
Awarded: 15 May 2025; Icomera UK Limited
Contract length: 22 months; Ends 31 March 2027

What the buyer is asking for

Provision of on-train Wi-Fi system maintenance, hardware overhauling, and 24/7 back-office monitoring services for rail passenger transport fleets.

Lifecycle

Publishedon Find a Tender
14 May 2025
Contract awardedto Icomera UK Limited
15 May 2025
Contract starts
30 May 2025
Contract ends
31 March 2027

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See the guest wifi market: prices, buyers and who wins →

The buyer

Type: Other public body
Guest wifi contracts, 24 months: 1
Open guest wifi tenders: 0
Typical guest wifi contract: £8.5m

See everything Northern Trains Limited buys →

How it compares

98× the typical guest wifi contract (£87k).

Cite this contract

Link: https://bidskim.com/tender/321692/icomera-obs
Buyer reference: CO-M-NTL-9321
Open contracting ID: ocds-h6vhtk-0513bc
Source: Find a Tender
Last checked: 12 October 2026

Northern Trains Limited. Icomera OBS. Contract award, 14 May 2025. BidSkim, https://bidskim.com/tender/321692/icomera-obs (accessed 12 October 2026).