Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)

Anchor Hanover Group
Yorkshire and the Humber
Direct award
14 June 2025 to 31 May 2028

Renewal of existing software licenses for Civica SMART income processing and TimeSmart rostering systems. The software is currently integrated with the buyer's existing HR and finance infrastructure across their care home portfolio to ensure operational continuity.

Open the official notice

Awarded value: £383k; As published
Published: 22 May 2025
Awarded: 23 May 2025; Civica
Contract length: 36 months; Ends 31 May 2028

What the contract covers

Software licence renewal

Provision of specialist care home income processing, time and attendance, and staff rostering software solutions for residential care providers.

Renewal of Income Processing Care Homes (SMART) and Time & Attendance/Rostering (TimeSmart) used across care homes and integrated with the HR & Finance System

Terms and requirements

Contract type: Software licence renewal
Procedure: Direct award
Initial term: 36 months
Contract dates: 14 June 2025 to 31 May 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
CPV codes: 48100000, 48517000

Services in this contract

Care provider management systemMain service£107k typicalCivica SMART income processing for care homes renewal
Staff rostering and time and attendance£168k typicalTimeSmart time and attendance/rostering renewal

Lifecycle

Published
22 May 2025
Contract awardedto Civica
23 May 2025
Contract starts
14 June 2025
Contract ends
31 May 2028

The buyer

Anchor Hanover Group

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The supplier

Civica

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Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/322237/income-processing-care-homes-smart-and-time-and-attendance-rostering-timesmart
Buyer reference: C3640
Open contracting ID: ocds-h6vhtk-051e60
Last checked: 5 November 2026

Anchor Hanover Group. Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart). Contract award, 22 May 2025. BidSkim, https://bidskim.com/tender/322237/income-processing-care-homes-smart-and-time-and-attendance-rostering-timesmart (accessed 5 November 2026).