Bi-Borough Registrars Service Improvements

Westminster City Council
London
16 January 2025 to 17 January 2028

Development and improvement of a digital booking system for registrar services, focusing on enhancing the customer user experience for ceremony bookings. The solution includes implementing data analytics functionality to track customer behaviour and service demand, enabling the local authority to adapt service delivery accordingly.

Open the official notice

Awarded value: £460k; As published
Published: 10 October 2023; Find a Tender
Awarded: 16 January 2025; BookingLab Ltd
Contract length: 36 months; Ends 17 January 2028

What the buyer is asking for

Provision of software development and digital booking system integration services for local authority registrar and ceremony management departments.

Lifecycle

Publishedon Find a Tender
10 October 2023
Contract awardedto BookingLab Ltd
16 January 2025
Contract starts
16 January 2025
Contract ends
17 January 2028

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See the online booking system market: prices, buyers and who wins →

The buyer

Type: Council
Online booking system contracts, 24 months: 1
Open online booking system tenders: 0
Typical online booking system contract: £460k

See everything Westminster City Council buys →

How it compares

9.2× the typical online booking system contract (£50k).

Cite this contract

Link: https://bidskim.com/tender/792928/bi-borough-registrars-service-improvements
Buyer reference: Not published
Source: Find a Tender
Last checked: 12 October 2026

Westminster City Council. Bi-Borough Registrars Service Improvements. Contract award, 10 October 2023. BidSkim, https://bidskim.com/tender/792928/bi-borough-registrars-service-improvements (accessed 12 October 2026).