Provision of Customer Service Training

Moat Homes Limited
South East
Invited to quote
1 January 2024 to 31 December 2025

Design and delivery of a customer service training programme for 480 participants, including 440 internal employees and 40 outsourced repairs contractors. The programme focuses on embedding professional behaviours, building trust, and improving customer satisfaction metrics in alignment with a specific corporate customer strategy.

Open the official notice

Awarded value: £129k; As published
Published: 26 January 2024; Contracts Finder
Awarded: 20 December 2024; MGI Learning
Contract length: 24 months; Ends 31 December 2025

What the buyer is asking for

Provision of bespoke customer service training programmes designed to improve employee engagement and foster a customer-centric organisational culture.

Category: Personnel-training services

Lifecycle

Publishedon Contracts Finder
26 January 2024
Contract awardedto MGI Learning
20 December 2024
Contract starts
1 January 2024
Contract ends
31 December 2025

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See the customer service training market: prices, buyers and who wins →

The buyer

Type: Housing association
Customer service training contracts, 24 months: 1
Open customer service training tenders: 0
Typical customer service training contract: £129k

See everything Moat Homes Limited buys →

How it compares

4.3× the typical customer service training contract (£30k).

Cite this contract

Link: https://bidskim.com/tender/10391/provision-of-customer-service-training
Buyer reference: DN689693
Open contracting ID: ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2
Source: Contracts Finder
Last checked: 12 October 2026

Moat Homes Limited. Provision of Customer Service Training. Contract award, 26 January 2024. BidSkim, https://bidskim.com/tender/10391/provision-of-customer-service-training (accessed 12 October 2026).