Crucial conversations for mastering dialogue

National Institute for Health and Care Excellence
North West
Direct award
28 January 2026 to 12 November 2026

Supply of training materials for 800 participants, including digital platform access for 8 users and formal trainer certification for 8 internal staff members. This contract focuses on the delivery of proprietary 'Crucial Conversations' learning resources and accreditation to support organisational dialogue and communication skills.

Open the official notice

Awarded value: £125k; As published
Published: 27 January 2026; Find a Tender
Awarded: 27 January 2026; Personal Strengths
Contract length: 9 months; Ends 12 November 2026

What the buyer is asking for

Provision of professional training materials, digital platform access, and trainer certification services for corporate leadership and communication development programmes.

Lifecycle

Publishedon Find a Tender
27 January 2026
Contract awardedto Personal Strengths
27 January 2026
Contract starts
28 January 2026
Contract ends
12 November 2026

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The buyer

Type: Other public body
Customer service training contracts, 24 months: 1
Open customer service training tenders: 0
Typical customer service training contract: £125k

See everything National Institute for Health and Care Excellence buys →

How it compares

4.2× the typical customer service training contract (£30k).

Cite this contract

Link: https://bidskim.com/tender/345540/crucial-conversations-for-mastering-dialogue
Buyer reference: C403010
Open contracting ID: ocds-h6vhtk-060f2c
Source: Find a Tender
Last checked: 12 October 2026

National Institute for Health and Care Excellence. Crucial conversations for mastering dialogue. Contract award, 27 January 2026. BidSkim, https://bidskim.com/tender/345540/crucial-conversations-for-mastering-dialogue (accessed 12 October 2026).