Awarded 5 October 2026
Training Resource Licence & Packs – 7 Habits & LST
Llywodraeth Cymru / Welsh Government · Wales
Customer service training tenders and contracts
UK public sector, covering 600+ buyer sites
56 contracts awarded in the 24 months to 12 October 2026
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Updated 12 October 2026 · compiled by BidSkim Limited · How we count
Customer service training contracts ,
56 contracts across the UK, of any size
Recently awarded
The latest customer service training contracts awarded
Awarded 30 September 2026
Provision of Stepping Into Leadership course
Intellectual Property Office · Wales
Awarded 30 September 2026
Soft Skills Course for GP IMGs (2026-2031)
NHS England · London
Awarded 8 September 2026
715883477-Provision of a Mindset-Based Development Program Implementation and Sustainment
Ministry of Defence
Awarded 31 July 2026
English as an Additional Language (EAL) and Linguistic Communication Support
NHS England · London
Who wins · 24 months to October 2026
The Happy Consultancy Group won the most customer service training contracts by value
Each dot is one contract, coloured by who bought it.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1joint | Emphasis Training Ltd London · SME · See every contract | 2 | £394k | 2 | ||
| 1joint | Jane Myers Associates Limited South East · See every contract | 2 | £95k | 1 | ||
| 1joint | Santosha Yoga Ltd North West · SME · See every contract | 2 | £40k | 1 | ||
| 1joint | KPMG London · See every contract | 2 | £37k | 2 | ||
| 1joint | Skills 2 Share Limited South East · See every contract | 2 | £33k | 1 | ||
| 1joint | SCIENCE MADE SIMPLE LIMITED South West · SME · See every contract | 2 | £29k | 1 | ||
| 7joint | The Happy Consultancy Group London · See every contract | 1 | £618k | 1 | ||
| 7joint | ASK Europe PLC | 1 | £356k | 1 | ||
| 7joint | In2Action Limited London · SME · See every contract | 1 | £309k | 1 | ||
| 7joint | Optimus OD Ltd SME · See every contract | 1 | £276k | 1 |
38 more customer service training contractors ranked. See the full ranking →
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Who buys
44 buyers awarded customer service training contracts
Contracts with a published value in the last 24 months, from the type of buyer to the size of the contract.
9 buyers bought customer service training more than once in the last 24 months
Each dot is a buyer, by how many customer service training contracts it awarded in the last 24 months.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many customer service training contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | UK Research and Innovation (UKRI) | 4 | £71k |
| 2 | Intellectual Property Office | 3 | £48k |
| 3 | NHS England | 2 | £163k |
| 4 | Royal Holloway, University of London | 2 | £95k |
| 5 | GENOMICS ENGLAND LIMITED | 2 | £93k |
| 6 | Warrington and Halton Teaching Hospitals NHS Foundation Trust | 2 | £40k |
| 7 | Maritime and Coastguard Agency | 2 | £33k |
| 8 | Department for Work and Pensions | 2 | £27k |
| 9 | Govia Thameslink Railway | 1 | £618k |
| 10 | Defence Science and Technology Laboratory (Dstl) | 1 | £370k |
Prices
Half of customer service training contracts are worth less than £30k
Every contract with a published value, on a log scale, coloured by who bought it.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
The 10 biggest contracts hold 68% of the money
Coloured by who bought it.
- Govia Thameslink RailwayThe Happy Consultancy Group · 27 May 2025
- Defence Science and Technology Laboratory (Dstl)Emphasis Training Ltd · 8 Dec 2025
- National Nuclear LaboratoryASK Europe PLC · 5 Feb 2025
- SE TRAINS LIMITEDIn2Action Limited · 19 Mar 2025
- Ministry of DefenceOptimus OD Ltd · 8 Sep 2026
- NHS Property Services LimitedShona Ward Trading as Learning Curve Ltd · 9 Dec 2024
- Sellafield LtdCentre for Leadership Performance · 25 Apr 2025
- Plus Dane HousingCalico Enterprise Limited · 3 Jul 2026
- Moat Homes LimitedMGI Learning · 20 Dec 2024
- National Institute for Health and Care ExcellencePersonal Strengths · 27 Jan 2026
Where and when
London awards the most customer service training contracts
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
See the regions as a table
| Region | Contracts | Value |
|---|---|---|
| London | 14 | £1.3m |
| South West | 6 | £463k |
| Wales | 6 | £48k |
| North West | 5 | £500k |
| South East | 5 | £330k |
| North East | 2 | £68k |
| Yorkshire and the Humber | 2 | £88k |
| West Midlands | 1 | £24k |
| Scotland | 1 | £25k |
| East Midlands | 0 | Not published |
| East of England | 0 | Not published |
| Northern Ireland | 0 | Not published |
Often bought with customer service training
Related services
Deadlines
Half of customer service training tenders close within 31 days of being published
Each dot is a customer service training tender published across the UK in the last 24 months, by how many days it was open. 50% closed within a month. Spot one a week late and 23% of the time to respond has gone.
Hear about new customer service training tenders the moment they're published →
Key findings
- 31 days
is how long the typical customer service training tender is open, from publication to deadline.
Median of 14 UK customer service training tenders published in the last 24 months. - 68%
of the money is in the 10 biggest customer service training contracts.
Of 50 contracts with a published value. - 70%
of customer service training contracts are won by SMEs.
As recorded by the buyer, on 47 award notices.
Questions
How many customer service training contracts does the UK public sector award?
56 in the 24 months to 12 October 2026, from 44 public buyers.
How long are customer service training tenders open for?
The median customer service training tender is open for 31 days from publication to deadline.
How much is a typical public sector customer service training contract worth?
The median is £30k, and 90% are worth less than £250k.
What is included
Short courses in personal, interpersonal and customer-facing skills for staff: communication, storytelling, facilitation, resilience and personal effectiveness, and customer service and complaints handling.
- Personal effectiveness courses
- Communication and interpersonal skills
- Storytelling and public narrative training
- Facilitation skills
- Resilience training
- Mindset and personal development programmes
- Customer experience development programmes
- Customer service train-the-trainer
- Complaints and difficult caller handling
- Report writing and minute-taking courses (not yet seen)
What is not included
- Management skills programmes (edu.lead.leadership-development-programmes)
- Mental health first aid and stress management (edu.safe.mental-health-first-aid-and-wellbeing-training)
- Conflict management and de-escalation (edu.safe.conflict-management-and-personal-safety-training)
- EDI and disability awareness training (edu.lead.equality-diversity-and-inclusion-training)
- One-to-one coaching (edu.lead.executive-and-leadership-coaching)
- Media, presentation and public speaking training (edu.lead.media-and-presentation-training)