The Provision of a Customer Service Training Package

Govia Thameslink Railway
London
27 May 2025 to 27 May 2026

Development and delivery of a comprehensive customer service training package designed to align staff performance with Service Quality Regime standards. The programme targets all customer-facing employees, excluding drivers, to ensure consistent service delivery based on mystery shopping insights and customer feedback.

Open the official notice

Awarded value: £618k; As published
Published: 18 September 2024; Find a Tender
Awarded: 27 May 2025; The Happy Consultancy Group
Contract length: 12 months; Ends 27 May 2026

What the buyer is asking for

Provision of bespoke customer service training programmes and staff development workshops for large-scale customer-facing operational teams.

Lifecycle

Publishedon Find a Tender
18 September 2024
Contract awardedto The Happy Consultancy Group
27 May 2025
Contract starts
27 May 2025
Contract ends
27 May 2026

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See the customer service training market: prices, buyers and who wins →

The buyer

Type: Other public body
Customer service training contracts, 24 months: 1
Open customer service training tenders: 0
Typical customer service training contract: £618k

See everything Govia Thameslink Railway buys →

How it compares

21× the typical customer service training contract (£30k).

Cite this contract

Link: https://bidskim.com/tender/874231/the-provision-of-a-customer-service-training-package
Buyer reference: 2024/S 000-029913
Source: Find a Tender
Last checked: 12 October 2026

Govia Thameslink Railway. The Provision of a Customer Service Training Package. Contract award, 18 September 2024. BidSkim, https://bidskim.com/tender/874231/the-provision-of-a-customer-service-training-package (accessed 12 October 2026).