Contract awardedFind a TenderCustomer service training

715883477-Provision of a Mindset-Based Development Program Implementation and Sustainment

The programme requires a formal training package to improve leadership and operational effectiveness by helping staff understand their own behaviours, manage workplace conflict, and build better working relationships. The scope includes developing tools for measuring success, reflection techniques, and strategies for sustaining positive behavioural changes. Contractors must meet Level 1 (foundational) cyber security controls as defined in DEF Stan 05-138.

Awarded value
£276k
As published
Published
1 July 2026
Find a Tender
Awarded
8 September 2026
Optimus OD Ltd
Contract length
36 months
Ends 30 September 2029

What the buyer is asking for

Provision of a mindset-based behavioural development and leadership training programme for military and civilian personnel within a defence environment.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto Optimus OD Ltd
  3. Contract starts
  4. Contract ends

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The buyer

Type
Other public body
Customer service training contracts, 24 months
1
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0
Typical customer service training contract
£276k

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How it compares

9.2× the typical customer service training contract (£30k).

Cite this contract

Link
https://bidskim.com/tender/3633677/715883477-provision-of-a-mindset-based-development-program-implementation-and-su
Buyer reference
715883477
Open contracting ID
ocds-h6vhtk-06c0e0
Source
Find a Tender
Last checked
12 October 2026

Ministry of Defence. 715883477-Provision of a Mindset-Based Development Program Implementation and Sustainment. Contract award, 1 July 2026. BidSkim, https://bidskim.com/tender/3633677/715883477-provision-of-a-mindset-based-development-program-implementation-and-su (accessed 12 October 2026).