CXM Case Workftow Management

West Northamptonshire Council
East Midlands

Implementation and licensing of a cloud-based case management platform to streamline service workflows. The contract involves the deployment of software as a service to support council operations, focusing on digital case handling and process automation capabilities.

Open the official notice

Awarded value: £724k; As published
Published: 26 May 2026; Find a Tender
Awarded: 18 May 2026; Jadu
Contract length: Not stated

What the buyer is asking for

Provision of cloud-based case management software solutions to support digital service delivery and automated workflow processes for public sector organisations.

Lifecycle

Publishedon Find a Tender
26 May 2026
Contract awardedto Jadu
18 May 2026
Contract starts
Contract endsEnd date not published

Similar low-code platform contracts

Contract for the maintenance and support of the Council's Digital Self Service PlatformHull City Council · Yorkshire and the Humber · £722k
Netcall Digital Customer Enablement PlatformCheshire East Council · North West · £739k
Provision of Maintenance Support to IRIS Forms Licences and Associated Products - Contracts Finder Awarded Contract NoticeMinistry of Defence · South West · £926k
CBC-2010-EXF-DA-SM Digital PlatformCentral Bedfordshire Council · North East · £1.4m

See the low-code platform market: prices, buyers and who wins →

The buyer

Type: Council
Low-code platform contracts, 24 months: 1
Open low-code platform tenders: 0
Typical low-code platform contract: £724k

See everything West Northamptonshire Council buys →

How it compares

5.1× the typical low-code platform contract (£142k).

Cite this contract

Link: https://bidskim.com/tender/3621971/cxm-case-workftow-management
Buyer reference: Not published
Source: Find a Tender
Last checked: 12 October 2026

West Northamptonshire Council. CXM Case Workftow Management. Contract award, 26 May 2026. BidSkim, https://bidskim.com/tender/3621971/cxm-case-workftow-management (accessed 12 October 2026).